Shipping

Postmarked "Graham Land" label on mail to a customer
Postmarked “Graham Land” label on mail to a customer

Shipping policy

Based in Gateshead in the North East of England, we are happy to ship our products to the UK and worldwide.

All items listed as available are already in stock, and we typically dispatch orders within a few days of receipt. If we are away from the shop for any reason, we will communicate this with a prominent sitewide banner, so that you are clear about when orders will be dispatched upon our return.

We always use quality, stiff packaging to ensure that your items reach you in tip-top condition.

Standard prices for postage and packing are listed below – please select your preferred option at the checkout. A few heavy/bulky items are subject to a shipping supplement; where this is the case, it is clearly stated in the product description.

We always include one of our own ‘Graham Land’ labels on the envelope, franked on the reverse of the package.

Current shipping rates

Regrettably, the Royal Mail has increased many of its prices again from 7 October 2024 – following previous price rises in April 2023, October 2023 and April 2024 – so, in turn, we have unfortunately had to increase some of the rates for postage and packing that we charge our customers.

Given the increasing divergence in price between 1st class and 2nd class rates, we have now added a 2nd-class option for UK customers who don’t mind waiting a day or two longer to receive their order.

To ensure that your order arrives safely, please be aware that if the sub-total of your order is £60 or more, only tracked/signed options will be available.

UK

  • Royal Mail 1st Class (no tracking or proof of delivery) – £2.00 
  • Royal Mail 2st Class (no tracking or proof of delivery) – £1.10
  • Royal Mail Signed For 1st Class (includes proof of delivery – maximum compensation £50) – £3.90 
  • Royal Mail Special Delivery (includes tracking and proof of delivery – maximum compensation £750) – £9.50 

Europe

  • Royal Mail International Standard (no tracking or proof of delivery) – £3.60
  • Royal Mail International Tracked & Signed – £9.00 

Rest of the World

  • Royal Mail International Standard (no tracking or proof of delivery) – £3.60
  • Royal Mail International Tracked & Signed – £9.00

Customs

When you order from outside the UK, you are responsible for paying any customs charges that may be levied upon arrival.

We are obligated to submit the correct information to Royal Mail for anything sent abroad, including putting the proper details on the customs form.

Returns

In the very unlikely event that you are not happy with any purchase, we will happily offer an exchange or refund.

If you have any questions or concerns in the first instance, please do not hesitate to contact us.